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KYC / AML Verification Policy

Identity Verification and Compliance Procedures for Forge Capmoor Users

Forge Capmoor (“we”, “us”, or “our”) is committed to operating a safe, compliant, and transparent digital asset trading platform in accordance with UK law.

As a cryptoasset exchange provider operating in the United Kingdom, Forge Capmoor is registered with the Financial Conduct Authority (FCA) and is subject to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017) and associated Rules. We are also required to comply with obligations under the Data Protection Act 2018, including the UK GDPR.

In accordance with these obligations, all users of the Forge Capmoor platform are required to undergo identity verification before accessing certain platform features, including deposits, withdrawals, trading tools, and other financial services.

Regulatory Framework

Forge Capmoor operates under the following key UK regulatory obligations:

  • Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017);
  • Proceeds of Crime Act 2002 (POCA);
  • Data Protection Act 2018 and the UK GDPR;
  • the FCA registration and ongoing compliance requirements.

These laws require Forge Capmoor to implement a compliant Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Program, which includes customer identification and verification procedures, transaction monitoring, and suspicious matter reporting.

What Is KYC (Know Your Customer)?

Know Your Customer (KYC) refers to the customer identification and verification procedures that Forge Capmoor is required to carry out under the MLR 2017 and POCA.

The KYC process is designed to confirm the identity of our customers and ensure that the information provided during account registration is accurate and verifiable. Under UK law, we are required to collect and verify certain identifying information before providing designated services.

These procedures allow us to better understand our customers, reduce the risk of fraud or financial crime, and fulfil our statutory obligations as a registered cryptoasset business.

What Is AML/CTF (Anti-Money Laundering and Counter-Terrorism Financing)?

Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) refers to the regulatory and operational measures Forge Capmoor implements to detect, prevent, and report money laundering, terrorism financing, and other serious financial crimes.

Under the MLR 2017, Forge Capmoor is required to maintain and implement an AML/CTF Programme that includes, among other things:

  • customer identification and verification (KYC) procedures;
  • ongoing customer due diligence;
  • transaction monitoring;
  • risk assessment and management;
  • suspicious activity reporting (SAR) to the National Crime Agency (NCA);
  • reporting of cash transactions of GBP 10,000 or more;
  • cross-border wire transfer reporting, where applicable.

These measures help Forge Capmoor identify and manage risks associated with money laundering, terrorism financing, and other financial offences, and to meet its obligations under UK law.

Why Identity Verification Is Required

Identity verification is a legal requirement under the MLR 2017. As a reporting entity, Forge Capmoor must verify the identity of its customers before providing designated services.

Verification procedures serve several important purposes:

  • fulfil our obligations under the MLR 2017 and POCA;
  • prevent identity fraud and misuse of accounts;
  • protect users from unauthorised access to their accounts;
  • maintain a transparent and secure financial ecosystem;
  • reduce the risk of money laundering, terrorism financing, and other financial offences;
  • comply with the FCA registration requirements and ongoing obligations.

Failure to complete identity verification may result in restrictions on access to platform features, as we are unable to provide designated services to unverified customers.

Required Verification Documents

To complete the verification process, users are required to submit documents that confirm their identity and, where applicable, their residential address. The specific documents required will depend on the applicable customer identification procedure (CIP) under the POCA.

Proof of Identity

Users must provide a valid, government-issued identity document. Accepted documents include:

  • UK passport;
  • UK photocard driving licence;
  • UK PASS-accredited proof of age card;
  • foreign passport (for non-UK residents or citizens);
  • HMRC or DWP correspondence (may be used as a supporting document).

Requirements for identity documents:

  • the document must be current and not expired;
  • all information must be clearly visible and legible;
  • the full document must be visible in the submitted image;
  • the document must belong to the account holder.

Documents that are blurry, cropped, damaged, or otherwise altered may be rejected. Forge Capmoor reserves the right to request additional documents to satisfy its identification obligations.

Proof of Address

In certain circumstances, users may be required to provide documentary evidence of their residential address. Accepted documents include:

  • UK utility bills (e.g. electricity, gas, water);
  • UK bank or financial institution statements;
  • correspondence from a government authority;
  • UK tax documents issued by HM Revenue & Customs (HMRC).

Requirements for proof of address documents:

  • the document must display the user’s full legal name and current residential address;
  • the document must generally be dated within the past three (3) months;
  • the document must be clear and legible.

Biometric or Selfie Verification

To help prevent the use of stolen or falsified identity documents, Forge Capmoor may require users to complete a biometric or selfie verification step. This step confirms that the person submitting the identity documents is the legitimate account holder.

Biometric verification may include:

  • uploading a selfie photograph;
  • completing a live video verification;
  • undergoing automated biometric identity checks.

Any biometric information collected during this process is handled in accordance with the Data Protection Act 2018 and Forge Capmoor’s Privacy Policy.

Verification Process

The identity verification process at Forge Capmoor generally involves the following steps.

Step 1 — Account Registration

The user creates an account and provides basic personal information, including full legal name, email address, date of birth, and residential address.

Step 2 — Document Submission

The user uploads the required identity documents and, where applicable, proof of residential address.

Step 3 — Automated Review

Our systems perform automated checks to verify the authenticity of the submitted documents and cross-reference identity information against available data sources.

Step 4 — Manual Compliance Review

In certain cases, an application may be reviewed manually by Forge Capmoor’s compliance team. This may occur where automated checks are inconclusive, or where additional due diligence is required under our AML/CTF Programme.

Step 5 — Verification Outcome

Once verification has been completed successfully, the user’s account may gain access to platform features including trading, deposits, and withdrawals. Users will be notified of the outcome of their verification application.

Users may be contacted if additional information or documentation is required to complete the verification process.

Verification Processing Time

Verification requests are generally processed within 24 to 72 business hours of submission. Processing times may vary depending on a number of factors, including:

  • the quality and legibility of submitted documents;
  • the completeness of the information provided;
  • the need for additional security or compliance checks;
  • regulatory requirements applicable to the user’s circumstances;
  • the volume of incoming verification requests.

In cases requiring enhanced due diligence, additional review may extend the processing time. Forge Capmoor will endeavour to notify users of any delays.

Reasons Verification May Be Declined

Forge Capmoor may be unable to verify a user’s identity if the submitted documents do not meet the requirements set out in this Policy or do not satisfy our obligations under the MLR 2017 and POCA.

Common reasons for rejection include:

  • expired identity documents;
  • blurry, unreadable, or incomplete document images;
  • inconsistent or inaccurate personal information;
  • documents that do not belong to the account holder;
  • suspected fraudulent or manipulated documents;
  • failure to satisfy applicable customer identification requirements.

Where a verification application is declined, the user may be asked to resubmit their documents or provide alternative documentation. Forge Capmoor reserves the right to decline to provide services where it is unable to satisfy its customer identification obligations.

Ongoing Customer Due Diligence

In addition to initial identity verification, Forge Capmoor conducts ongoing customer due diligence (OCDD) as required under the MLR 2017. This includes:

  • monitoring transactions on an ongoing basis to identify unusual or suspicious activity;
  • reviewing and updating customer information as required;
  • conducting enhanced due diligence (EDD) for higher-risk customers or transactions;
  • re-verifying customer identity where there are reasonable grounds to do so.

Forge Capmoor may request updated documentation or additional information from existing users as part of our OCDD obligations.

Transaction Monitoring

As part of our AML/CTF Programme, Forge Capmoor monitors transactions to detect unusual or suspicious activity. This may include:

  • analysis of transaction patterns and frequency;
  • detection of unusual trading activity or account behaviour;
  • monitoring of large or potentially high-risk transactions;
  • automated and manual review of transactions with suspicious characteristics.

Where unusual or suspicious activity is identified, Forge Capmoor may be required to submit a Suspicious Activity Report (SAR) to the National Crime Agency (NCA). Forge Capmoor is prohibited by law from disclosing to a customer that a SAR has been submitted or that the customer is under review.

Certain account features may be temporarily restricted pending completion of additional review.

User Responsibilities

Users are responsible for ensuring that all information and documents submitted during the verification process are accurate, current, and authentic. In particular, users must:

  • provide valid and current identity documents;
  • ensure all submitted documents are clear, complete, and legible;
  • not submit manipulated, falsified, or altered documents;
  • notify Forge Capmoor if their personal information changes;
  • cooperate with any requests for additional information or documentation.

Providing false or misleading information, or submitting fraudulent documents, may result in the restriction, suspension, or permanent closure of an account, and may constitute a criminal offence under applicable UK law.

Privacy and Handling of Personal Information

Forge Capmoor is bound by the Data Protection Act 2018 and the UK GDPR. Personal information collected during the verification process is handled in accordance with Forge Capmoor’s Privacy Policy.

Forge Capmoor collects personal information for the purpose of complying with its obligations under the MLR 2017 and for the provision of its services. Personal information will not be disclosed to third parties except as required or permitted by law, including disclosures to the FCA or law enforcement agencies.

Users have the right to request access to, or correction of, their personal information held by Forge Capmoor, subject to applicable legal exceptions. For further information, please refer to Forge Capmoor’s Privacy Policy.

Complaints

If you are dissatisfied with how Forge Capmoor has handled your identity verification, you may lodge a complaint through Forge Capmoor’s internal dispute resolution (IDR) process. Details of this process are available on the Forge Capmoor website.

If your complaint is not resolved to your satisfaction through our IDR process, you may be entitled to escalate your complaint to an external dispute resolution (EDR) scheme or relevant regulatory body.

Contact and Support

If you have questions about the KYC/AML verification process or require assistance with document submission, please contact Forge Capmoor’s support team through the official contact channels listed on the Forge Capmoor website.

For privacy-related enquiries, please refer to our Privacy Policy or contact our Privacy Officer through the details provided on our website.